Water Utilities Corporation launches contact center

6 June, 2007 in Botswana

source: BOPA
05 June, 2007

GABORONE – Water Utilities Corporation (WUC) has opened its first contact centre in an effort to improve customer service.

The facility, which will be accessible through a toll free number, serves as a one-stop shop for the corporations customers regardless of where they are located.

Giving a key note address at the launch, the Minister of Minerals, Energy and Water Resources, Mr Ponatshego Kedikilwe, said every organisations success largely depended on the quality of service it rendered to its customers.

Mr Kedikilwe said nowadays businesses had to provide excellent customer service to stay afloat and ahead of their competitors.

He said through the centre, WUC aimed to improve its efficiency level by reducing response time to customers who call in need of assistance.

He however warned against abuse.

It is my ardent hope that this service will not be abused like other toll free numbers like the police and nurses.

Mr. Kedikilwe said the centre, which was equipped with state-of-the-art call, was manned by highly trained agents to service the corporations entire customer base.

He said the centre would make it possible for clients to get the latest information on their accounts, responses to their questions and queries as well general information on the corporations products and services at the touch of a dial.

As part of its customer service drive, the corporation had also increased the number of its customer service centres and given a face-lift to existing ones Mr Kedikilwe said although water tariffs had not increased since 2003, the unit cost of water production had risen due to escalating inflation and the devaluation of the Pula in 2005.

While my ministry and the WUC wish to [continue reading]