South Africa: Country is Attracting World`s Call-Centre Business
Business Day (Johannesburg)
29 September 2010
Johannesburg — THE call centre, financial accounting, human resources management and IT support industry – collectively called business process outsourcing and offshoring – is one of SA’s fastest-growing economic sectors, according to the Department of Trade and Industry revised industrial policy action plan, released earlier this year.
This is significant in a country with one of the highest unemployment rates in the world – estimated by Statistics SA at 25,3%.
Business process outsourcing is the practice of using a third party contracted to perform specific, specialised processes on a company’s behalf, such as payroll functions, human resources and customer call centres.
The government has long pinpointed business process outsourcing as a high-priority sector, especially since its growth could absorb a “large and well-educated labour pool, with over 300 000 new school leavers and [continue reading]